Privacy notice
This portal is operated by XI Software Limited ("Xi") for its customers. Xi is the controller of the personal data described here. Questions, and any request about your data, go to support@portal.xisl.com.
What we hold, and why
| Account and contact details | Your organisation's account reference, names, addresses and the email addresses authorised to sign in. Held to perform the licence and support agreement with your organisation. |
|---|---|
| Sign-in and access records | Each sign-in attempt and each significant action (issuing codes, downloads, changes to systems), with the email address that performed it, the network address it came from, and the time. Held in Xi's legitimate interest in securing the service and being able to explain what happened on your account. |
| Licence issue records | Which licence codes were issued, for which serial and machine, and when. Held to perform the agreement: they are the record of what your licence entitles you to run. |
| One-time sign-in codes | The email address a code was sent to and a cryptographic hash of the code - never the code itself. Held only to complete the sign-in. |
How long
- Sign-in and access records are kept for no more than 24 months, then removed.
- One-time code records are removed within 30 days.
- Licence issue records and account details are kept for the life of the licensing relationship: they evidence what was licensed and are retained on that contractual basis.
Who else sees it
Nobody. The data is held on Xi-operated infrastructure and is not shared with, or sold to, any third party. Email (sign-in codes, licence-code copies) travels through Xi's mail relay like any other email.
Your rights
You may ask Xi for a copy of the personal data it holds about you, ask for corrections, or ask for erasure. Erasure has one limit: records that evidence the licensing relationship itself (licence issues, and account records while an agreement is in force) are retained on contractual and legal grounds, and Xi will say so specifically when it applies. Requests go to the address above and are answered within one calendar month.
This notice describes the customer portal at product-management.xisl.com. Last revised 20 August 2026.